Congratulations on your job confirmation! Here’s what you should do next:

1. Check communication: Look for a WhatsApp message from us before your first shift. This will often include details about client's details, and confirmation on uniform and document requirements.

2.  Uniform requirements: Ensure you have the appropriate uniform ready. If any specific items are needed, make sure you acquire them before your start date.

3.  Learn how to clock-in: Before your shift, watch the tutorial video on how to clock-in and out of your shift

You can check your schedule by tapping the "schedule" icon on the bottom navigation bar.

There are two views you can switch between by clicking the three-line icon or the calendar icon in the top right corner:

• Calendar view: A green dot under the date shows if a shift is pending, confirmed, or declined.
• List view: Displays all completed, shortlisted, pending, and confirmed shifts for the month. To see different months, click the month under "My schedule" and select the one you want.

To hide pending and declined shifts, click the gear icon in the top right corner and toggle them off.

All shifts must be cancelled through our app.

1. Tap the "Schedule" icon on the bottom navigation menu

2. Click on the date of the confirmed shift you would like to cancel

3. In the shift details page, click on the three dots in the top right corner

4. Click the "Cancel shift" button

5. Input your reason for cancellation*

6. If you select reason "Sick leave", you have to upload supporting document within 48 hours. 

🎥 Tutorial video here: https://youtu.be/Di65JBAdxL4?si=Fw1TRZsiWb3B37pA&t=63

*Note: All confirmed shifts must be cancelled 48 hours prior to shift starting. If a shift is cancelled within 48 hours of shift starting, you will be charged an administrative fee of HKD400. If you cancelled by sick leave reason and your document has been approved, the administrative fee will be waived. Check the Evercare Terms & Conditions for more details. 

In general, we would recommend for caregivers to carefully read and consider all details of a job before applying to avoid situations where you will have to cancel after the shift has been confirmed. This is to ensure that we can be respectful of the time of our clients and other caregivers.

- 48 hours before shift start: No administrative fee will be charged.

- Within 48 hours of shift start: An administrative fee of HKD400 will be charged.

     - Exception: Illness: Upload a medical certificate within 48 hours to waive the administrative fee (the date on the medical certificate must match the shift date)

Repeated cancellations of confirmed shifts and unexcused absences will affect future applications. Evercare reserves the right to cancel all of your remaining shifts.

You must cancel shifts in the app. Phone calls or WhatsApp messages will not be considered as proof of cancellation.

Please check the Evercare Terms & Conditions for more details.

Once your job is confirmed, you will receive an app or WhatsApp notification with details on where to report to on the first day of work. When you arrive at work, follow the instructions provided and report to work at the client's. 

For some clients, you will be assigned a ward on the app, please check the app notifications for updates. If you do not receive a notification within 24 hours before a shift starts, please contact Evercare via WhatsApp.* 

*With exception of the Hospital Authority's New Territories East cluster. Wards will be asigned on the day of the shift.

Make sure to clock-in on the app once you arrive. Follow the instructions here on how to clock-in: https://youtu.be/ukGYi80R1zc?si=87Futtoa5m3GQP51

You will receive notification reminders a) 24 hours and b) 30 mins before the start of a shift to remind you to attend the shift.

Once you arrive to your work location, you can clock-in, 30 minutes before or 15 minutes after the start time of the shift.

How to clock-in:

1. Tap on the "Schedule" icon on the bottom navigation bar

2. On the schedule page, click on the shift you are about to start

3. Click the “Start Shift” button*

4. You will receive a notification confirming that you have successfully clocked-in

Check out our tutorial on YouTube: https://youtu.be/ukGYi80R1zc?si=87Futtoa5m3GQP51

*Ensure location services are enabled to accurately reflect your arrival at the work location. If this is your first time using the app, you will be prompted to allow access to GPS services. Click “Allow while using app.”

Late clock-in: 

- If you clock-in 15 minutes after the shift start time, you will be charged a late clock-in fee

- If you clock-in after your shift end time, you will be charged a no-show fee of HKD400

- If you arrived on time, please submit a late clock-in contest. Learn how to do that here: https://youtu.be/5hL2qqD8tpY?si=UI7sDzE5Y9gymqeF

1. At the end of your shift, go to the “Schedule” page of the app

2. Select the date of your shift. Your shift will appear at the bottom half of your screen

3. Click “I completed the shift”*

4. You will receive a notification that you have successfully completed your shift

*Please note for home care jobs: You will be requested to complete Care Notes before you can clock-out. You will only be able to view and receive payment after completing this step. 

Check out our tutorial on YouTube: https://youtu.be/aueBZxxZ-dk

• Dress neatly: Always maintain a tidy appearance
• Shoes: Wear comfortable, closed-toe shoes in plain colours (like trainers)
• Evercare uniform*: Required for home care clients, Hospital Authority, and private hospitals. Some care homes also require uniform. Uniform requirement will be detailed in the job description

*No uniform needed: If not required, opt for neutral-colored clothing and long pants

Care notes are for home care clients and help you and the client monitor the patient’s well-being. You need to record the patient’s progress during your shift, including your tasks, the patient’s condition, health indicators, and water intake.

Remember, care notes must be completed before you can clock-out, and can be submitted any time after clocking-in:

1. Tap the "schedule" icon on the bottom navigation bar

2. Under your "In Progress" shift, click on "Care Note."

3. Fill out the relevant fields. Make sure to complete all required fields to clock-out.

Contact us immediately via WhatsApp at 6595 8289 and through WhatsApp duty group (if available) with details of your job, including:

1. Job information: Location including ward (if necessary), and shift time

2. Reason for your delay

3. Estimated arrival time

For care homes, schools and clinics, please call the contact person at the relevant facility/institution.

Please let us know your clock-in and clock-out times for today later.