80% of the elderly population in Hong Kong prefer to “age in place”. This means allowing seniors to remain in the comfort, safety, and familiarity of their own home while preserving their personal autonomy and dignity. Unlike residential care homes where nursing resources are shared, home care delivers dedicated 1-on-1 personalised attention. This ensures care routines, schedules, and dietary preferences are completely tailored to your loved one’s unique lifestyle, accompanied by deep emotional support. By eliminating the stress of relocating to an unfamiliar environment, home care seamlessly bridges family life and professional support, giving your loved one a higher quality of life and total peace of mind for the entire family.

To ensure the highest standards of safety and care, our caregivers undergo a rigorous multi-stage vetting process. This includes thorough verification of professional licenses, identity, and Sexual Conviction Record Checks (SCRC), reinforced by a strict zero-tolerance policy. Beyond clinical expertise, we closely evaluate personal integrity and communication skills to ensure every caregiver serves your family with genuine empathy and dedication. 

Our dedicated Care Manager will carefully recommend caregivers based on your loved one’s health condition, daily habits, personality, and personal preferences to ensure the right fit.

If at any point you feel your assigned caregiver isn’t the right fit, we will  arrange a new caregiver for your family. 

We understand that continuity of care is vital for your family. Supported by our extensive network of over 40,000 registered caregivers, your dedicated Care Manager will immediately step in to coordinate and make every effort to arrange a qualified replacement as quickly as possible, ensuring you receive uninterrupted support and peace of mind.

Yes. We offer both local 24/7 care and foreign live-in carer options. For continuous care, we can arrange local healthcare professionals in two 12-hour shifts, providing round-the-clock support tailored to your loved one’s needs. For longer-term daily care at home, we can also help arrange professionally trained foreign caregivers with at least two years’ experience in hospitals, care homes or private caregiving. 

The most suitable option depends on the level of care needed, how quickly support is required, and your family’s budget. Our team can help you choose the right arrangement. For more details about our foreign live-in carer service, please visit our Live-in Caregivers page.

Many high-end medical insurance plans, post-discharge rehabilitation benefits, and specialised policies in Hong Kong cover doctor-recommended home care and rehabilitation therapy. Well-versed in the claim processes and evaluation standards of Hong Kong’s major insurance providers, we offer official itemised receipts alongside value-added assistance with medical documentation. This helps streamline approval times and ensures a seamless, hassle-free claims process for you and your family.

We understand that every individual’s health condition and daily routine are unique, and choosing the right level of care is essential for optimal outcomes. Our Care Consultants will personally evaluate your loved one's medical history, self-care ability, and daily living needs to curate a fully personalised care plan.

Generally speaking, Personal Care Workers assist with day-to-day activities such as mobility support, bathing, and dining assistance; Health Care Workers handle more advanced procedures like medication management and peritoneal dialysis; while complex clinical care, such as specialised wound treatment, is directly managed by Registered or Enrolled Nurses.

We provide structured, condition-tailored Care Plans designed around your loved one’s exact health, clinical, and lifestyle requirements. Whether managing post-stroke rehabilitation, specialised dementia care, or short-term post-surgery recovery, our approach focuses on dedicated, goal-oriented support.

Our pricing is fully transparent and flexible to align with your customised plan. Rates vary based on total hours, schedule timing (such as overnight or holiday coverage), and required qualification levels. For example, a 12-hour health worker shift starts as low as $125 per hour. We partner with you to balance high-standard, trusted nursing care with your family's budget.

No additional insurance purchase is required. Our caregivers operate as self-employed professionals, and are covered under our comprehensive Public Liability Insurance and Medical Malpractice Insurance throughout the service duration, ensuring complete coverage and peace of mind for you and your family.