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Health membership faq

frequently asked questions

Service

The Basic Plan is for people looking to optimise health using a holistic approach, and a care partner to keep your health in check. The Premium Plan is for people with more complicated health conditions who want comprehensive care support at home and monitoring from our dedicated Care Managers and trusted health partners.
If the initial assessment is a home visit assessment, it would take around 30-60 mins (not more than 75 mins) depending on the complexity of the case. If the initial assessment is over the phone, it would take around 30 mins (not more than 60 mins). For follow up visits or calls, they would take around 30 mins each.
The assessment would be done by our Care Manager (Registered Nurse), she/he would assess different aspects looking into your medical and surgical history, medication, allergies, social history, activities of daily living, risk of fall, pressure sore risk assessment, nutrition etc.
If you would like a more comprehensive care plan, it would be in your best interests to provide us with as much detail as possible. A detailed medical history would allow us to create a more tailored and accurate care plan for you. Each care plan is unique and designed to optimise your health.
Besides you, you can have as many family members monitor your health status through our online dashboard. We take privacy seriously and will ask for permission to release your health information in advance.
All our Care Managers are professional and experienced. After the initial assessment, the same care manager will typically oversee your case. If you do not like your Care Manager, you can always try someone new (we won’t take offense!). If you have concerns, we encourage you to let us know in advance by emailing us at info@yourevercare.com. Afterall, we are here to partner with you throughout your health journey.
Before we disclose any personal information to anyone, we will need to obtain your consent in advance as your information is private and confidential.
We understand that things come up and plans can change. If you need to cancel a home visit, please let us know at least 24-hours before your appointment, otherwise that will count as your monthly home visit.
If you have any queries, you can contact us by email at: info@yourevercare.com or call us by phone no.: 3905-4000.

Payment

You can call the Evercare hotline at 3905-4000, our Customer Service team can guide you through the process of setting up an account, and entering your payment details to purchase a Membership.

Each additional call would be $100 per call.

If you change your mind within 24 hours of signing up, we are happy to provide a full refund – although we’d love to help improve your health!
After 24 hours, you have 30 days from the date you signed up to request a refund. If you have not scheduled your assessment, you will receive a full refund less a non-refundable [HKD100] service fee.
If you have already had an assessment on the phone or at your home, we cannot provide a refund.

Yes, please let us know at info@yourevercare.com, and we will send you an email with instructions to make this change. it will be possible to change card details in the app.

Yes, it is a recurring monthly payment. If you would like to cancel your Membership, just send us an email at info@yourevercare.com

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When it comes to care, it can be difficult to determine your loved one’s needs on your own. An initial Evercare Assessment is important to ensure the most appropriate level of care.

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